Spa and Salon Management Training

With the rapid growth of the spa industry has come an industry-wide shortage of qualified spa managers and directors to lead these new businesses. While many are qualified with years of "hands-on" experience or technical skills, most lack the critical combination of business acumen, human resources skills, and marketing savvy necessary to really move your spa or salon in the right direction.

Many times even an experienced Spa Director may need guidance in various areas relating to the operations of their new environment. Listed below are spa management training programs that we offer from top management to department managers and lead therapists.

Spa Management Training Programs:

• Mission Impossible? Creating a Loyal, Happy Team of Spa Employees - including scheduling strategies; staff incentive programs; building a teamwork mentality across all spa therapists; and resolving staff issues.
  
  
• Beyond Five Star: Achieving 99% Guest Retention! - concentrates on guest service orientation training, conflict/complaint resolution, guest loyalty drivers, and building "the right relationship".
  
  
• From the Top: Who's watching the bottom line? - includes a financial overview of industry benchmarks and how to tailor them to your spa; how to get all staff to take ownership of cost savings; payroll expenses, and revenue generation.
  
  
• Spa Retail 101: The "Soft" Spa Sales - includes working templates for inventory, costs of goods, etc; addresses ten simple "soft cell" techniques to boost sales and incentives that motivate and recharge staff.

These courses can be arranged on-site during non-peak seasons for an individual or a small leadership team.